Frequently asked questions

Purchase Procedure:
Begin by adding preferred products to your digital basket using the "Add to Cart" function. Finalize transactions through the checkout portal accessible from your cart page.

Financial Data Protection:
Your payment information remains fully secured through our PCI-compliant systems, monitored by dedicated digital security professionals.

Order Processing Duration:
Expect shipment notifications via email within three business days following successful order verification.

Package Monitoring:
Each transaction automatically generates a traceable shipment code visible post-purchase.

Delivery Fee Structure:
Geographic variables determine shipping costs, which become finalized upon address entry during checkout.

Multiple Product Shipments:
Typically, different items ship separately unless specifically consolidated.

Return Policy Details:
Enjoy stress-free returns with full reimbursement within 30 days or credit options extending to six months. Refund timelines generally span 10 business days post-return receipt, subject to operational volumes.

Promotional Item Policy:
Free gifts require return if remaining products no longer meet promotional criteria. Unqualified gift retention triggers either value subtraction from refunds or separate billing.

Order Adjustments:
Submitted purchases become immutable, though unused items qualify for complete price reimbursement (minus delivery fees).

Extended Assistance:
Explore our detailed FAQ repository for operational queries or contact hayleylugo@onet.pl for prompt resolutions.